West Laundry ("we", "us", "our") provides laundry, dry cleaning and home textile cleaning services in Ras Al Khaimah, United Arab Emirates, and operates the website westlaundry.ae. This policy explains what information we collect, how we use it and the choices you have.
1. Information we collect
- Information you give us: when you call us, message us on WhatsApp, fill in our contact form, book a pickup or visit our shop, we receive the details you choose to share, such as your name, phone number, email address, pickup and delivery address, and the items and services you request.
- Order records: we keep a record of your orders, payments and any customer account in our point-of-sale system.
- Information collected automatically: when you visit our website, we and our service providers collect standard technical information such as device and browser type, pages visited, approximate location (city level) and how you arrived at our site, using cookies and similar technologies.
2. How we use your information
- To provide our services: collect, clean and return your items, and contact you about your order.
- To respond to your enquiries, feedback and reviews.
- To manage payments, receipts and customer accounts.
- To understand how customers use our website and improve our services.
- To show relevant advertising and measure how well it performs.
- To keep our business listings (for example on Google Maps) accurate and up to date.
- To meet legal and regulatory requirements in the United Arab Emirates.
3. Google services
We use Google services, including Google Business Profile, Google Ads and Google Analytics, to manage our business listing, our advertising and our website performance. Information we receive through Google's services is used only to operate and improve our own business. We do not sell it, and we do not share it with anyone except as needed to provide these services or as required by law. Our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.
4. Cookies
Our website uses cookies for basic site functions, analytics and advertising. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.
5. Sharing your information
We do not sell your personal information. We share it only with:
- service providers who help us run our website, point-of-sale system, analytics, advertising and communications, under appropriate confidentiality obligations;
- drivers or partners who collect and return your items;
- authorities, where required by law.
6. How long we keep information
We keep personal information only for as long as needed for the purposes above or as required by law, and then delete or anonymise it.
7. Security
We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to protect your data.
8. Your choices
You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages, by contacting us using the details below.
9. Children
Our website is not directed at children under 16, and we do not knowingly collect their personal information.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it was last changed.
11. Contact us
West Laundry, Al Dhait, Ras Al Khaimah, United Arab Emirates. Phone / WhatsApp: +971 50 124 4727